TO SUBMIT A RETURN CLICK THIS LINK
We offer Full payment Refunds excluding shipping fees to original form of payment!
RETURNS FOR FULL PAYMENT MUST MEET THESE REQUIREMENTS:
• Merchandise must be returned within 15 business days of receipt.
• Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
• Merchandise must have all tags, including any hangtags attached.
• Any merchandise marked "Final Sale" cannot be returned.
• Non-returnable merchandise includes final sale products, swimwear, and bodysuits.
• Shoes must be repacked in their shoebox(es) and placed in a protective box.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• Customer is responsible for shipping fees to send the order back to Raw Plush
• Shipping fees are not refundable.
• Raw Plush diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a refund or exchange.
RETURN PROCESSING TIME
• Upon receipt and approval of your package, We will notify you of the refund (FULL PAYMENT minus the shipping fees) and it will be processed within 3-4 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN RETURN:
• Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
• Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
• Write “Reason for Return” on the back of your invoice.
• Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS IS:
1765 O'neal Ln.
Baton Rouge, LA 70816
*Office is not opened to the public.
ONCE YOUR ORDER HAS BEEN DROPPED OFF TO CARRIER, RAW PLUSH IS NO LONGER RESPONSIBLE FOR DELAYS AND/OR ETC THE CARRIER MAY EXPERIENCE. IF YOU HAVE ANY QUESTIONS ABOUT YOUR SHIPMENT AFTER IT LEAVES OUR POSSESSION PLEASE CALL USPS AT 1(800)275-8777